Masimo uses information submitted through this website to respond to product, service, documentation, and procurement inquiries. Typical fields include name, email address, phone number, facility, country, inquiry type, and free-form message content. Do not submit patient-identifiable health information through general website forms unless a written agreement and approved secure channel are in place.
Information may be used to route your request to customer care, clinical application support, service teams, regulatory documentation staff, or authorized regional partners. It may also be used to prepare requested specifications, quote worksheets, service documentation, training packets, or follow-up communications related to your inquiry.
When a covered entity, business associate, or healthcare provider needs to exchange protected health information, that exchange should occur under the appropriate Business Associate Agreement, Data Processing Agreement, security review, and approved workflow. General contact forms are not designed for patient care coordination or emergency communication.
Masimo applies administrative, technical, and organizational controls appropriate to business inquiry data. Retention periods depend on the request type, applicable law, commercial relationship, and documentation obligations. You may contact customer care to request access, correction, or deletion where legally available.