Connected service. Predictive uptime.

Masimo service programs help hospitals, home health agencies, and biomedical engineering teams keep monitoring devices available, documented, and integrated. The program is designed for buyers who need service-level clarity before a purchase order is signed, not after devices arrive on site. Remote telemetry, preventive maintenance planning, cybersecurity review, and workflow tuning are treated as one operating system for patient monitoring.

Predictive Maintenance

Device usage, battery behavior, sensor replacement patterns, and connectivity events are reviewed to forecast service needs before a clinical unit experiences avoidable downtime.

Remote Software Update

Update planning follows a controlled lifecycle with release notes, compatibility checks, validation records, and rollback planning for biomedical teams.

Cybersecurity Monitoring

SBOM summaries, CVE triage expectations, secure configuration notes, and coordinated disclosure contacts give IT teams a direct path for connected device review.

DICOM / HL7 FHIR Integration

Implementation specialists map observation data to clinical systems, central stations, remote dashboards, or population health programs using the interface approach selected by the site.

Clinical Workflow Optimization

Application specialists tune escalation thresholds, rounding workflows, home check-in cadence, and caregiver education materials around the care pathway.

End-of-Life Migration

Lifecycle plans include accessory replacement, device retirement, data retention guidance, and procurement options for phased upgrades across departments.

78%Target reduction in unplanned interruptions through preventive review
4.2xFaster patch readiness when device inventory and ownership are mapped
12k+Connected devices supported through documented service workflows
99.94%Networked installed-base uptime objective for supported programs
Biomedical service team reviewing connected device dashboard

See how Masimo service planning identifies device issues before they interrupt patient monitoring.

Request a review of your installed base, integration requirements, accessory consumption, and home care support model. The output is a clear service worksheet for value analysis, biomed, IT security, and nursing leadership.

Request service review